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FREQUENTLY ASKED QUESTIONS

What time is Check-in and Check-out?

Check-in is at 4:00pm EST daily. 

Check-out is 11:00am EST.


What if I arrive early? Or need to catch a later ferry?

All guests are encouraged to bring an extra small bag or tote to change into poolwear to enjoy our pool or hang out at our bar and grill, ‘Cane.


Can I request late check-out?

Late check-out is based on availability. Please reach out to our front desk, and they will let you know if it is possible for a complimentary check-out until 12:00PM Noon ET. Unrequested late check-out is between 12:00PM Noon ET and 4:00PM ET and will be subject to an additional 50% of room rate. Departures after 4:00 PM will be subject to an additional full night’s stay.


Can I request early check-in?

Early check-in is based on availability and is in no way guaranteed. Patterns for our departing guests vary daily. With this in mind, in the event your room type is available and fully serviced by our housekeeping department, the hotel will provide an early check-in when possible.


How do we contact the hotel, group sales or book a private event?

Hotel Phone: 631.583.8000 or email us at info@thefibh.com


Is the hotel pet friendly?

The FIBH is a pet-friendly hotel. We allow pets up to 25 pounds, for a nonrefundable fee of $175 per stay for each pet. When you are traveling with a pet, we suggest that you bring a leash, a collar with an ID tag giving the hotel’s address, a few toys and treats, fresh drinking water and food, portable bowls, a pet carrier, a pet bed or travel crate, any medications, and waste bags. All guests with Pets will be issued a “Paw Pass” to confirm their pet is registered. A $250 cleaning fee is applicable for any accidents by your furry friend.


Does the hotel provide any WiFi services?

Yes, WiFi is included with all hotel stays.


What is minimum age required to check in?

Minimum age required to check in is 18 with valid government issued ID.


What is the hotel’s cancellation policy?

All reservations are guaranteed.  A deposit of 50% of the price of the total stay is taken at the time of reservation. The remaining balance of the total stay will be charged to the Method of Payment on File 72 hours prior to arrival.


Reservations cancelled (14) fourteen or more days prior to arrival, are issued a full refund of deposits. 


Reservations cancelled (8) eight to (13) thirteen days prior to arrival will be charged for (1) one night  as a room rate cancellation fee.  The hotel reserves the right to charge the Method of Payment on File, the remainder will be refunded.


Cancellations within (7) days of check-in will be charged for their entire stay.


Can I smoke in the hotel?

Please refrain from smoking as this is a smoke-free New York hotel. If you smoke in your room, a $350 smoking fee will be applied. Noise and smoke complaints are taken very seriously. Excessive noise and all smoke complaints will be addressed by our Security Department.


What happens if I damage the guest room?

You will be responsible for the FULL replacement cost of any item damaged in the guest room. Charges will be posted to your folio.


How do I get to The FIBH?

Ocean Bay Park is accessible by ferry, water taxi or private marine craft. Multiple daily ferry rides are available via the Fire Island Ferries located in Bay Shore, NY. Ample parking is available at their ferry terminal. If not traveling by car, the terminal is accessible by bus and the LIRR. Please see the ferry schedule on their website, www.fireislandferries.com. The FIBH is located a short walk away from the ferry terminal and the hotel will coordinate baggage pickup and wagon rental upon request.

PROPERTY AMENITIES

• Renovated lobby, restaurant + bar, lounge, pool furniture, rooms, suites and bungalows.

• New mattresses in every room

• Pool-side and lounge service featuring an Airstream food truck

• Climate controlled rooms with brand new AC systems

• New flat screen TVs in all rooms with DirectTV

• Newly renovated bathrooms (Watchtower and Bungalows)

• Complimentary Wi-Fi

• Complimentary pool towels for all property guests

• Property-wide sound system

• Weekend specials and pool parties

• Steps to the Atlantic Ocean

• Fire pits on South Lawn

• Pet Friendly!

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